Website Privacy Policy

Thrive Bookkeeping respects your privacy, and it is important that you understand how we handle your personal information. In this Privacy Policy, we explain how Thrive Bookkeeping collects and uses your personal information, and when we may share your information with others. We also explain some of the choices you have.

Please read this Notice carefully, as it applies whenever you use our website, contact us, make a purchase from us, or use any of our services. It also applies to any of your personal information that we hold.

When you interact with us, we may sometimes provide you with additional information on how we handle your personal information, which may modify this Notice. If you do not agree with the Notice, you must not use our website or services.

Collecting Your Personal Information

Personal Information You Provide to Us. We collect personal information that you provide through online form submission. This type of information may include:

  • Contact information: Examples of contact information include your name, e-mail address, phone number, and company details, payment card details.

  • Communications and social media: if you email, call, chat, tag, or otherwise communicate with us (including through social media), we may keep records, recordings, or notes of such communications. If we send you a marketing e-mail, we will collect information about whether you open the e-mail, whether you access the link(s) provided.

  • Third party contact information: in some circumstances, you may provide us with the contact information for a third party. We will collect only the required information for that third party, which could include their name, email, phone number, address, or relationship to you.

  • Other information: we collect any other personal information that you give or submit directly to Thrive Bookkeeping on a voluntary basis (for example, reviews or feedback).

Personal Information We Automatically Collect. When you access our physical location or website, we may automatically collect certain information about you. This may include:

  • Purchase information: when you make a purchase from Thrive Bookkeeping, Thrive Bookkeeping will document your purchase, as well as shipping information.

  • Video surveillance footage: when you enter Thrive Bookkeeping property, you may be recorded by our video camera system. In the normal course of operations, video surveillance footage is regularly deleted or overwritten, unless there is a business or legal reason to retain certain recordings.

  • Device, technical, and usage information: when you access the Thrive Bookkeeping website, we may collect information about your device and internet connection. We may also collect information about your browsing behaviour. This information may include the sections of the Thrive Bookkeeping website that you visit, the date and time of your use of the Thrive Bookkeeping website and your in-media time, your actions within the Thrive Bookkeeping website (e.g. number of clicks), connection speed, website crashes and other system activity.

  • Location information: if you have enabled location services through your device, we may collect the geolocation of your device when you are actively using the Thrive Bookkeeping website.

Personal Data We Derive. We may draw inferences about you based on the personal information we collect. For example, if we have collected your IP address, we may infer your location.

Using Your Personal Information

We use your personal information to provide you with services, improve our services, and operate our business. This may include:

  • Sales and services: if you purchase services from Thrive Bookkeeping, we (or third parties operating on our behalf) may use the personal information you provide to process your service purchase.

  • Communications: we may use your personal information to contact and correspond with you directly (via phone, chat, email, social media, or other method) and to manage our relationship, including to respond to your questions, comments, or concerns. Where permitted, we may also send you general or tailored commercial and marketing messages (including by email or text), which could include general updates and announcements, contest and event information, and electronic newsletters.

  • Improving our services: we may use your personal information to improve our operations.

  • Analytics: we use analytics which may be associated with your personal information (including email) to track the effectiveness of our marketing or sales efforts across platforms and websites, and to understand our advertising conversions. We may use information about you to understand your interactions with us and for market research.

  • Feedback: we may use personal information to investigate and address individuals’ ratings, reviews, survey responses, feedback, and questions, including to follow-up with any issues or concerns. We may also use this information to improve our services.

  • Device, technical and usage information: we use this information (including IP addresses) to understand traffic and activity on or to the website, to improve the website, services.

  • Legal and regulatory requirements: we may use your personal information to meet our legal obligations and for regulatory purposes.

Sharing Your Personal Information

Sharing your personal information is sometimes necessary for us to provide you with services, and to improve our services. We only share where we have your consent.

Cookies

When you visit our website, we may use cookies to help improve your experience and make our services and operations better. Cookies may remain on your device after you leave the Thrive Bookkeeping website (until the cookie expires or is deleted by you). 

We use cookies to: analyse website traffic, understand activity on the Thrive Bookkeeping website.

Service Providers

In order to carry on our business, we rely on third party service providers to help us perform operations or provide services to our customers. Sometimes, this requires service providers to collect, use, or disclose personal information on our behalf.

The third party services that we use include:

  • Analytics: we use a provider to assist us with reporting and analytics, member engagement, and to track and analyse usage information about our website.

  • Communications: we use third party service providers to facilitate messages (including email and text messages). We also use third party social media platforms to market, engage, allow reviews, and communicate.

  • Payment Processing: we work with third party payment processing gateway and to facilitate payment transactions. Here is Moneris’ Privacy Policies and Security Policy.

  • Cloud hosting: we use cloud hosting providers like QBO to store and process data, which may include your business's information. Here is QBO’s Privacy Policy and Security Practices.

  • Client Engagement & Onboarding: we use a third party, Zoho, to manage our online form submissions and onboarding of clients. Here is Zoho’s Privacy Policy and Security Policy.

Security and Protection of Your Personal Information

Steps We Take to Protect Your Information

To help protect your information, we use Total AV. We also require employees to respect and adhere to confidentiality obligations related to your personal information. Despite these efforts, please bear in mind that no internet or e-mail transmission is ever fully secure or error free and no security system is impenetrable. We cannot always guarantee the security of personal information. Any transmission of your personal information is at your own risk.

Protecting Your Own Personal Information

It is important to guard your privacy when you are online, including while you are interacting with Thrive Bookkeeping. Steps you can take to protect your personal information include:

External websites: the Thrive Bookkeeping website includes links to external websites, which are not governed by this Notice. We are not responsible for the privacy practices, collection of personal information, or content of external websites. You should read the privacy policies of these external websites and make an informed decision about whether you want to use these websites or services.

Third party platforms: where we have enabled you to connect with other third party platforms in order to utilize their services in conjunction with the Thrive Bookkeeping website, you may be subject to the privacy notices and other terms of those third party platforms, especially where you are providing your information directly to them. You are responsible for reviewing and agreeing to those privacy notices and terms. If you do not agree with those notices and terms, you should not use the services offered by such third party platforms.

Thrive Bookkeeping is not responsible if you do not secure your own devices, your access to the Internet, or your use of public, unsecured networks.

Retention & Storage of Your Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, for as long as we have a business or legal reason to do so, or as otherwise permitted or required by law. 

Note that some of our third party service providers are partially or fully located outside of Canada. As a result, your personal information may be stored and processed outside of Canada, and may be subject to the laws and access by government or regulatory organizations outside of Canada. If you reside in Quebec, please note there is a possibility that your information could also be released outside Quebec.

Children Under the Age Of 16

Our website and services are not intended for children under 16 years of age.

Contact Details

Please contact us if you have any questions or concerns.